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Privacy Policy

Aura Beauty | Where Skin Health Comes First

Last updated: 3 November 2026

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1. Introduction

Aura Beauty is a boutique skin and beauty studio based in Rolleston, Christchurch, New Zealand.

I respect your privacy and take care when handling your personal information. This Privacy Policy explains what information I collect, why I collect it, how it is used and stored, and how you can access or request corrections to your information.

I handle personal information in accordance with the New Zealand Privacy Act 2020 and applicable privacy requirements.

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2. What information do I collect?

Depending on how you interact with Aura Beauty, I may collect the following information:

Contact information

  • First and last name.

  • Email address and phone number.

  • Other contact details you choose to provide.

Skin consultation information

  • Your skin concerns, skin history and skincare goals.

  • Your current skincare products and routine.

  • Previous skincare treatments and product use.

  • Information about factors that may affect your skin, including relevant lifestyle information.

Health-related information

  • Relevant medical conditions and skin conditions.

  • Allergies, medications and supplements.

  • Hormonal information and other health details you choose to share that may affect your skincare recommendations or treatment suitability.

Photographs

  • Facial photographs you provide to help me understand your skin and assess your concerns during an online skin consultation.

Booking and purchase information

  • Appointment and treatment details.

  • Products purchased and relevant transaction records.

  • Communications relating to your enquiries, consultations, bookings and purchases.

Website information

  • Certain technical information and website usage data that may be collected through Wix, cookies or other website tools, depending on the features enabled.

I aim to collect information that is reasonably necessary for the relevant business purpose.

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3. Why do I collect your information?

I use your information to:

  • Respond to enquiries and manage online skin consultation registrations.

  • Send consultation forms and collect information needed to understand your skin.

  • Assess your skin concerns and consider relevant factors when providing skincare recommendations.

  • Recommend suitable Prologic skincare products and explain how to incorporate them into your routine.

  • Communicate with you about consultations, treatments, bookings and purchases.

  • Process orders and payments and arrange product delivery.

  • Maintain appropriate business and financial records.

  • Meet applicable legal obligations and improve my services where appropriate.

If you choose not to provide information necessary for your consultation, I may be unable to provide personalised recommendations or complete the service.

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4. How are consultation information and photographs used?

Information and photographs provided for an online skin consultation are used to understand your skin concerns and prepare personalised skincare recommendations.

I treat this information as private and do not use consultation photographs for social media, advertising, educational presentations or case studies without obtaining separate permission where required.

Please only send photographs and information relevant to your consultation.

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5. Who may have access to your information?

Aura Beauty uses third-party services to operate its business. These may include:

  • Wix: Website, online shop and registration forms.

  • Timely: Client records, bookings and skin consultation forms.

  • Payment providers: Such as Stripe and Afterpay, where applicable to a transaction.

  • Email providers: To communicate with you and receive consultation information.

These providers may process information on Aura Beauty's behalf or as part of the services you use. Their own privacy terms also apply to information they handle.

I do not sell your personal information. I do not disclose it to unrelated third parties unless you have authorised the disclosure, it is reasonably necessary to provide a service you have requested, or disclosure is otherwise permitted or required by law.

Some service providers may store or process information outside New Zealand. Where applicable, I will take reasonable steps to ensure that any overseas disclosure complies with New Zealand privacy requirements.

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6. How is your information protected?

I take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

This includes taking care when handling client records, using appropriate account security measures and limiting access to information to what is reasonably necessary.

No electronic storage system or method of transmitting information is completely secure. If you send photographs or personal information by email, I will handle them carefully and use them for the purposes described in this policy.

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7. How long is information retained?

I retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected, or for as long as required by applicable legal or recordkeeping obligations.

The appropriate retention period may differ depending on the type of information and the services provided.

When information is no longer required, I will take reasonable steps to securely delete it or dispose of it.

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8. Your privacy rights

Under New Zealand privacy law, you can request access to personal information Aura Beauty holds about you and ask for corrections if you believe it is inaccurate, incomplete or misleading.

To make a request, please contact me using the details in the Contact section below.

I will respond to requests in accordance with applicable privacy requirements. Some information may need to be retained where required by law or for legitimate recordkeeping purposes.

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9. Marketing communications

If you choose to subscribe to Aura Beauty marketing communications, I may use your contact details to send relevant news, offers and updates.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided.

Registering for an online skin consultation does not automatically subscribe you to marketing communications.

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10. Privacy concerns or complaints

If you have a question or concern about how your personal information is handled, please contact me in the first instance so I can look into it.

If your concern cannot be resolved, you may contact the Office of the Privacy Commissioner in New Zealand for information about your privacy rights and the complaints process.

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11. Contact Aura Beauty

For privacy enquiries, access requests or correction requests, please contact:

Aura Beauty
Rolleston, Christchurch, New Zealand
Email: Info@aurabeauty.co.nz

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12. Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to my business, services or privacy obligations. The current version will be available on the Aura Beauty website.

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